Freedom of Information and Complaints

The 2023 Cycling World Championships Ltd is committed to providing high-quality customer services. Find out how to submit a Freedom of Information request or submit a Complaint.

Freedom of information requests

The Freedom of Information (Scotland) Act 2002 means that everyone has a general right of access to recorded information held by public authorities.

As 2023 Cycling World Championships Ltd is a wholly owned subsidiary of VisitScotland you will be able to learn about the different classes of information we publish, where to find it online and various recent disclosures we have made by following this link: Freedom Of Information - Our Policies |

Requests for information should be submitted on a recordable format by post, by telephone, by hand or by email to FOI Requests, 2023 Cycling World Championships Ltd, 90 St Vincent Street, Glasgow G2 5UB or to FOI Requests, Ocean Point One, 94 Ocean Drive, Edinburgh, EH6 6JH. Email:

Lodging a complaint

Please view our comprehensive complaints handling procedure.

To lodge a complaint with us regarding 2023 Cycling World Championships Ltd, please email with details of your experience.

We will provide a frontline resolution within five working days but where we can, we’ll resolve the problem immediately. Our complaints handling procedure explains what you can do if you are not satisfied with the frontline resolution.

The Scottish Public Services Ombudsman (SPSO)

If you’re not satisfied by how we’ve handled your complaint about 2023 Cycling World Championships Ltd, it’s your right to apply to the Scottish Public Service Ombudsman (SPSO) for a decision on whether we’ve dealt with your request appropriately.

The SPSO is the final stage for complaints about public services in Scotland and may be able independently to take up a complaint on your behalf. The Ombudsman will normally only be able to act if you have followed the initial steps we’ve outlined.

To find out more, visit the Scottish Public Service Ombudsman website.